Capture the request
Collect the issue, contact details and preferred next step.
Front integration for AI phone enquiries and shared inboxes
A phone request should be as easy to follow up as an email. Your assistant can capture the caller’s question and hand it to the right shared inbox in Front.
Plan your integration
Your assistant. Your software.
What you can connect with Front
Choose the inbox
Route the enquiry according to the location, customer or subject.
Keep the context
Give the assigned colleague the relevant call summary and follow-up information.
Getting started
Select the Front workspace, inboxes and supported message route. We test contact matching, assignment and the distinction between internal context and any message sent to the customer.
What you need
- Front workspace and inbox access
- The appropriate channel or message route
- Assignment rules and follow-up expectations
Frequently asked questions
About the Front integration.
