Your AI WhatsApp assistant.

It is an assistant that answers incoming messages to your business on WhatsApp. Your assistant uses your business information, asks follow-up questions and helps your team handle requests.

You need access to the relevant Meta business account and an eligible WhatsApp Business number. The dashboard guides you through Meta’s connection flow. Account checks, number eligibility and any required verification affect when you can start.

Eligible numbers can connect using Meta’s WhatsApp Business app coexistence flow. Availability depends on the account and number; check the options shown during connection before changing your current setup.

Yes. A colleague can take over the chat. Your assistant pauses while the team handles it, and the conversation remains available with its context. Test your handoff and fallback before going live.

WhatsApp allows free-form replies during the 24-hour customer service window after the customer’s latest message. Outside that window, an approved message template is required. Business-initiated contact also requires the customer’s opt-in.

WhatsApp is included as a Voicelabs channel. Meta’s platform charges are separate and depend on the message category and recipient market. Meta does not charge for service replies inside the customer service window. Check Meta’s current rates for other messages.

Website chat and WhatsApp are included alongside phone in every Voicelabs plan. Starter costs €149 per month, or €119 per month billed annually, excluding VAT. Try Voicelabs free for 14 days. Custom integrations are quoted separately.

Standard calendar connections are included in every plan. Growth and Scale add CRM updates and your own webhooks. A connection built specifically for your business needs a separate agreed scope.

You can create and test your assistant during the 14-day free trial. WhatsApp activation depends on completing Meta’s connection steps and any account, number or template checks. There is no fixed activation time for every business.