AI answering service that handles customer calls directly.

An AI answering service is a voice assistant that answers incoming calls on behalf of your business. The AI answers questions, recognises what the caller needs, and transfers or follows up the call.

Call forwarding only passes the call on. An AI answering service holds the conversation, recognises the intent of the caller, asks follow-up questions and can transfer directly, note appointments or start follow-up.

Starter costs €149 per month with 300 AI call minutes. Growth costs €299 per month with 1,000 minutes, WhatsApp and website chat. Prices exclude VAT. Integrations we build for you fall under Custom.

Yes. You forward your existing number to the AI answering service whenever you want. It works with virtually all landline and mobile lines.

You create an account yourself, add your business information and try Robin free for 14 days. Test a conversation before you forward your number. For custom integrations we agree the setup and planning up front.

Yes, including warm transfers: Robin first summarises the conversation for your colleague and then connects the caller. You decide when and to whom. Robin can also send messages via WhatsApp and SMS.

Absolutely. The AI answering service is available 24 hours a day, 7 days a week, including public holidays. You decide when the AI is active: always, only outside office hours, or as backup when you don't answer.

Modern AI voices are barely distinguishable from real ones. Research shows that more than half of callers cannot tell the difference. We do recommend being transparent: a brief announcement at the start of the call prevents confusion.

Yes. All calls and transcripts are stored encrypted within the EU. You decide who has access and how long data is kept.

Then the assistant notes all the details and sends a summary or callback request to your team. You always stay in control.

Yes. You adjust texts, rules and opening lines in the dashboard. New callers hear the latest version straight away.

Yes. We connect Robin via APIs and webhooks to diaries, CRM systems, booking software, admin tools and your own software.