Featured on NOS, Dutch national news
This leading dental practice never leaves a call unanswered. Robin picks up every conversation and books appointments straight into the calendar.
Always reachable for tenants
AI customer service for housing associations Reachable 24/7 for tenants.
Our AI takes over phone calls 24/7, registers repair requests and answers questions. Every tenant gets help straight away and your team stays focused on service.
50+ teams already let Robin answer and follow up on calls every day
Less waiting time for tenants
“With Voicelabs we are reachable 24/7 for patients. Urgent questions are transferred straight away and appointment requests arrive as a clear summary.”
Fraai Tandartsen, Rotterdam
Curious?
Try Robin now, 24/7.
Is your housing association overwhelmed by phone calls?
Ready to tackle these challenges? Stop settling for reduced tenant satisfaction and inefficient work processes.
Long telephone queues for tenants?
Despite having dedicated staff for the phone, long queues often form. Tenants can't get through or give up, leading to frustration and repeated attempts that further increase workload.
Losing data due to incomplete repair request notes?
Information is lost during telephone repair requests. Details are sometimes noted incompletely, leading to unclear work orders for maintenance engineers and frustrated tenants.
Is the phone ringing off the hook during emergencies like leaks?
During leaks, heating failures or other emergencies, your team is overloaded. Precisely when quick action is needed, availability is crucial but difficult to guarantee.
Do tenants complain about availability and follow-up?
Long waiting times, not being called back and having to repeatedly explain situations creates dissatisfied tenants, which damages your association's reputation.
Robin already answers the phone every day at real businesses
Not as a demo, but in teams where every missed call costs revenue, service or planning time. Robin absorbs peak moments and recurring questions without slowing your team down.
What customers say
“We approached Voicelabs to automate as much of our customer service as possible. That required a custom integration with our administration package. It went very smoothly.”
Your own smart phone assistant
that never takes a break
Our AI works seamlessly with your existing systems and handles calls, repair requests and tenant queries with the professionalism you expect from your best staff members.
Always available
No more missed calls, even during lunch or outside office hours. Our AI is always ready for your tenants, at any time of day.
Smart repair scheduling
Repair requests are automatically scheduled, prioritised and forwarded to the right maintenance teams or external partners.
Integration with your systems
Easily connect with your current ERP system, core systems or letting portal. We ensure seamless integration without hassle.
Up-to-date information
The AI gives tenants immediate answers to frequently asked questions such as opening hours, ongoing projects and procedures, without them having to wait.
Works with your telephony
No new phone system needed. Our solution works with your current setup, whether you use landlines or a central number.
More focus for your team
Your team can finally focus on what they do best: providing personal help with complex tenant issues and ensuring good housing.
Useful information
Everything you want to know about our AI solutions for housing associations
Other question? Get in touch