AI customer service for housing associations Reachable 24/7 for tenants.

Our AI takes over phone calls 24/7, registers repair requests and answers questions. Every tenant gets help straight away and your team stays focused on service.

50+ teams already use Voicelabs to answer and follow up on calls every day

AI phone assistant for housing associations

Less waiting time for tenants

Fraai Tandartsen, Rotterdam

“With Voicelabs we are reachable 24/7 for patients. Urgent questions are transferred straight away and appointment requests arrive as a clear summary.”

Fraai Tandartsen, Rotterdam

Try Robin now, 24/7.

Enter your number for a quick test call with our own assistant Robin.

Is your housing association overwhelmed by phone calls?

Ready to tackle these challenges? Stop settling for reduced tenant satisfaction and inefficient work processes.

Long telephone queues for tenants?

Despite having dedicated staff for the phone, long queues often form. Tenants can't get through or give up, leading to frustration and repeated attempts that further increase workload.

Losing data due to incomplete repair request notes?

Information is lost during telephone repair requests. Details are sometimes noted incompletely, leading to unclear work orders for maintenance engineers and frustrated tenants.

Is the phone ringing off the hook during emergencies like leaks?

During leaks, heating failures or other emergencies, your team is overloaded. Precisely when quick action is needed, availability is crucial but difficult to guarantee.

Do tenants complain about availability and follow-up?

Long waiting times, not being called back and having to repeatedly explain situations creates dissatisfied tenants, which damages your association's reputation.

Robin already answers the phone every day at real businesses

Not as a demo, but in teams where every missed call costs revenue, service or planning time. Robin absorbs peak moments and recurring questions without slowing your team down.

Featured on NOS, Dutch national news

This leading dental practice never leaves a call unanswered. Its AI phone assistant picks up every conversation and books appointments straight into the calendar.

Members at the Circle Fit self-service kiosk

Members of every Circle Fit club get an instant answer, day and night. Thanks to a custom integration with the member administration, their AI assistant resolves questions without burdening the team.

The campus of Centrum voor Afstandsonderwijs in Ghent

Louise answers every call in the language of the caller, from Flemish to French, with accurate, personal answers, and transfers to a colleague where needed.

Modern treatment room at the dental practice

PHP Tandartsen stays reachable through illness, peak hours and closing times. Patients are helped right away, and the front desk starts each morning with a clear overview.

Your own smart phone assistant
that never takes a break

Our AI works seamlessly with your existing systems and handles calls, repair requests and tenant queries with the professionalism you expect from your best staff members.

Always available

No more missed calls, even during lunch or outside office hours. Our AI is always ready for your tenants, at any time of day.

Smart repair scheduling

Repair requests are automatically scheduled, prioritised and forwarded to the right maintenance teams or external partners.

Integration with your systems

Easily connect with your current ERP system, core systems or letting portal. We ensure seamless integration without hassle.

Up-to-date information

The AI gives tenants immediate answers to frequently asked questions such as opening hours, ongoing projects and procedures, without them having to wait.

Works with your telephony

No new phone system needed. Our solution works with your current setup, whether you use landlines or a central number.

More focus for your team

Your team can finally focus on what they do best: providing personal help with complex tenant issues and ensuring good housing.

Your AI phone assistant from €119 a month.
WhatsApp and website chat included.

Try Robin free for 14 days. After that, pay monthly or yearly.

Starter

Robin answers your phone, WhatsApp and the chat on your website.

Was €149Save €30

€119/ month
1,000 call minutes a monthExtra minutes
Suits about 35 calls per working day
Try 14 days free

Included

  • Answers evenings and weekends too
  • WhatsApp and website chatWhatsApp and website chat
  • Appointments in your calendarAppointments in your calendar
  • Transfers with a short handoverTransfers with a short handover
  • An email after every callAn email after every call
  • Links and messages by text and WhatsAppLinks and messages by text and WhatsApp
  • 1 number, 1 call at a time1 number, 1 call at a time
  • Call campaigns with call lists

Growth

Most popular

Everything in Starter. Robin knows your callers and puts new enquiries in your CRM.

Was €299Save €50

€249/ month
3,000 call minutes a monthExtra minutes
Suits about 105 calls per working day
Try 14 days free

Everything in Starter, plus

  • Customer details in your CRMCustomer details in your CRM
  • Your own integrations via webhooksYour own integrations via webhooks
  • 1 number, 3 calls at a time1 number, 3 calls at a time
  • Call campaigns with call lists

Scale

New

Everything in Growth. Robin also calls your whole customer list, ten calls at a time.

Was €599Save €100

€499/ month
4,000 call minutes a monthExtra minutes
Suits about 140 calls per working day
Try 14 days free

Everything in Growth, plus

  • Call campaigns with call listsCall campaigns with call lists
  • 1 number, 10 calls at a time1 number, 10 calls at a time
  • A personal strategy session at the startA personal strategy session at the start
  • 14-day free trial
  • No setup fee
  • Prices exclude VAT

Billed in EUR. Prices exclude applicable taxes. Your bank may apply a currency conversion.