Smoobu integration for an AI holiday-rental phone assistant

A configured connection can use the permitted reservation information together with your property knowledge. The assistant first needs to identify the correct stay and guest. Uncertain matches should be handed to your team.

Yes, the intended property can be part of the call flow. Each property should have its own relevant instructions and contact route. Information from one accommodation must not be used to answer a question about another.

Channel bookings may have their own change and cancellation process. We assess the source and supported actions before enabling changes. A reservation visible in Smoobu is not automatically editable through every connected platform.

Access information requires an explicit policy, the correct stay and appropriate guest checks. It should not be disclosed merely because a caller knows a property name. You decide whether such information is shared by the assistant or through your existing guest channel.