Mews integration for your hotel’s AI phone assistant

You can arrange a Mews integration with Voicelabs for your hotel’s telephone enquiries. We start with the tasks you need: finding existing reservations, answering questions about a stay or capturing new enquiries. The final scope depends on your property and approved access.

Mews requires certification of integrations using the Connector API with live hotel data and access for each property. These requirements must be met before launch. An integration enquiry with Voicelabs does not itself activate a connection or confirm Mews certification.

Reservation lookup can be part of the agreed setup. We define how to identify the guest and reservation, which fields are available and what may be shared by phone. Unclear matches go through additional checks or to reception.

Those actions need their own agreed booking flow. Reading a reservation does not automatically authorise changes. We review availability, rates, payment and cancellation rules before deciding the appropriate route. Until then, the assistant can capture a request for your team.

We assess access and routing for each property. Hotels can have different information, booking rules and reception numbers. The assistant must select the correct property before using reservation data or passing a request to your team.

Bring your guest enquiries and Mews setup to an integration call. We agree the access requirements, functions, testing and price. Timing also depends on Mews approval. Your Mews subscription and any provider charges remain separate.