Answer selected calls
Choose whether the assistant handles the main line, overflow or calls outside opening hours.
3CX integration for your AI phone assistant
Keep your existing phone system and give callers another way to reach help. A 3CX setup can route selected calls to your assistant and return suitable enquiries to your team.
Plan your integration
Your assistant. Your software.
What you can connect with 3CX
Transfer to a colleague
Route the caller to the appropriate destination under your agreed transfer rules.
Handle no answer
Define a callback or message-taking outcome when the destination is unavailable.
Getting started
Review your 3CX version, hosting, licence and carrier arrangement. We choose the appropriate routing or call-control approach and test inbound calls, transfers and the no-answer fallback.
What you need
- Your 3CX administrator and deployment details
- The licence and access required for the chosen route
- Numbers, destinations and transfer hours
Frequently asked questions
About the 3CX integration.
