Route incoming calls
Choose the calls and hours that should be handled by the assistant.
Microsoft Teams Phone integration for AI call handling
Let your assistant handle the initial enquiry while colleagues continue using Teams Phone. The connection is planned around your existing numbers, carrier and Microsoft calling configuration.
Plan your integration
Your assistant. Your software.
What you can connect with Microsoft Teams Phone
Reach the right colleague
Use the agreed number or destination for staff handover.
Handle unavailable staff
Collect a message or callback request when nobody can answer.
Getting started
Your administrator confirms the Teams Phone and carrier setup, including any Direct Routing arrangement. We test caller identity, transfer behaviour and fallback before changing the customer-facing route.
What you need
- Teams Phone administrator and calling configuration
- The required Microsoft licences and carrier access
- Destination numbers, opening hours and fallback rules
Frequently asked questions
About the Microsoft Teams Phone integration.
