Outlook Calendar integration for your AI receptionist

Yes. An Outlook integration can let your assistant check availability and create an appointment during a phone call. You choose the calendar, services and booking rules. We test the booking and confirmation flow with your Microsoft 365 environment before it handles customers.

The proposed setup is for business Microsoft 365 accounts, formerly Office 365. Your organisation must allow access to the selected calendar. Personal Outlook.com accounts and on-premises Exchange have different requirements; tell us which environment you use so we can check the appropriate route.

Yes, where the connected account has the necessary permissions. Specify whether appointments belong to a colleague, department or location. We test access and booking for each agreed calendar; connecting one account does not grant access to every calendar in your organisation.

The integration checks availability and applies your appointment length, working hours and buffers. We also test a slot that becomes busy during a conversation. If the booking cannot be confirmed, the assistant offers another time or hands the request to your team.

The proposed calendar connection uses Microsoft Graph access rather than relying on Copilot or Bookings. If you already use Microsoft Bookings, we assess how your existing services and booking process should fit into the telephone flow.

Setup depends on the number of calendars, scheduling rules and additional actions such as rescheduling or cancellation. We agree the scope and price before implementation. Your Microsoft subscription remains separate.