PrestaShop integration for an AI phone assistant

PrestaShop provides webservice access that can support an agreed order-lookup flow. The available data and permissions are checked for your installation. Your assistant then explains the returned status in language your customers understand.

Not every module exposes information in the same way. Share your shipping and tracking setup so we can check where those details are stored. Access to a basic order record does not guarantee access to every extension’s data.

That distinction should be part of your status mapping. An order can be paid without being shipped, or shipped without confirmed delivery. We test the states your shop uses rather than treating all completed steps as the same event.

The initial lookup flow can use read access. Address changes, cancellations and refunds require their own authorised actions and checks. Until those are configured, the assistant records the request for your customer-service team.