Find the order
Collect the order reference and customer-verification details needed for a reliable match.
Shopify integration for your AI phone support agent
Customers can call your shop for an order update without waiting in a queue. Your assistant checks the agreed Shopify information and explains the next step using your store’s service policies.
Plan your integration
Your assistant. Your software.
What you can connect with Shopify
Explain the status
Use available payment, fulfilment and tracking information without inventing a delivery date.
Prepare a return request
Explain your policy and pass the order context to your customer-service team.
Getting started
Authorise access to the selected shop and order fields. We define caller checks and test open, fulfilled and unknown orders, including the handover when your shipping data cannot answer the question.
What you need
- Administrator approval for your Shopify shop
- The required order-data access
- Customer checks, shipping sources and returns policies
Frequently asked questions
About the Shopify integration.
