Match the order
Collect the order reference and the customer details needed to identify the purchase.
Shopware integration for AI phone customer support
Your customers can ask about an order by phone while your team handles other requests. A Shopware connection gives the assistant the agreed order context and a clear route for questions that need a person.
Plan your integration
Your assistant. Your software.
What you can connect with Shopware
Explain progress
Use the available order, payment and delivery states in your shop.
Escalate exceptions
Pass return, payment or delivery issues to your team with the relevant context.
Getting started
Choose the Shopware environment and permitted order data. We review your sales channels and extensions, then test customer matching and status explanations against representative orders.
What you need
- Your Shopware environment and administrator
- Access to the required order information
- Sales-channel, shipping and support rules
Frequently asked questions
About the Shopware integration.
